The Promise, in One Paragraph
Every job Linden Air Duct Cleaning performs is covered by a plain, written commitment: if the work we did isn’t right, we come back and make it right – at no charge – within 365 days of your service date. No forms to fill out, no fees to pay, no receipt to dig up. You call, we schedule, we fix it. That’s the whole promise. Marcus Veale and every Linden crew member stand behind it the same way, every time.
What’s Covered
- Our workmanship on every service we performed – if we cleaned, repaired, or serviced it and the result isn’t right, it’s covered.
- Parts we supplied and installed – any component Linden sourced and put in place is covered for the full 365-day window.
- A return visit at no charge – if you call us back on a covered issue, we schedule the visit and there is no charge for it, period.
- A full redo when a repair doesn’t hold – if a repair we made fails within the 365 days, we don’t patch the patch; we redo the work properly.
- Clean-up after our return visit – just as on your original appointment, we leave the space the way we found it.
- Our written price commitment – the number put in writing before work begins is the number on your invoice; if that ever doesn’t match, we want to hear about it.
What Isn’t Covered
We try to be honest about the limits here, because a promise with no limits isn’t a promise – it’s marketing copy. These exclusions are ones most homeowners will recognize as fair.
- Damage caused by events after our visit – a storm, a flood, a tree branch through the roof – those aren’t things we could have prevented, and they fall outside the 365-day promise. We’ll still come look and tell you what we see.
- Work performed by another company or person after we left – if a different technician worked on the same system after us, we can’t stand behind what they did.
- Parts or materials a customer supplied – if you provided a component and asked us to install it, we can’t guarantee the part itself, only the installation work.
- Normal wear on equipment we didn’t install or replace – an aging duct system or a furnace motor that was already years past its useful life is not something our cleaning or repair work can reverse.
- Problems you chose not to address when we flagged them – if we pointed something out and you decided to hold off, we respect that decision; the promise covers the work we actually did, not the work that wasn’t approved.
- Cosmetic changes unrelated to the service performed – scuff marks on a wall from moving furniture, for instance, should be raised with us at the time of the visit, not months later.
If you’re not sure whether something is covered, call us anyway. We’d rather take a look than have you wondering.
How to Use the Promise
Step 1: Call (980) 447-2498 or book online
A live person answers the phone around the clock – no voicemail loop, no callback queue. Tell us who you are and that you have a concern about a recent job. That’s all you need to do to start.
Step 2: Tell us about the job and roughly when it was done
You don’t need a receipt, an invoice number, or any paperwork. We keep the job on file. An approximate date and your address is more than enough for us to pull it up.
Step 3: We schedule the return visit
No forms to submit, no fee to authorize a visit, no waiting on an approval from a third party. We pick a time that works for you and put it on the calendar. Marcus and his team treat a callback with the same care as the original appointment.
Step 4: We make it right
Our technician arrives – name and photo sent ahead, photo ID badge shown at the door, same Threshold Verified standard as before – and does what it takes to correct the issue. The job isn’t closed until it’s right.
Timing
The 365-day window starts on the date of your original service. If you notice something on day 360, the promise still applies. If something comes up a few days after the window has technically closed, call us anyway – we’re not going to hide behind a calendar date when the concern is legitimate. We’ve been doing this since 2004 and we’d rather handle it reasonably than lose your trust over a technicality. Each Linden location is independently owned and operated, but every location honors this promise as a condition of carrying the Linden name.
Questions About the Promise
If you have a question about what’s covered, whether a specific situation qualifies, or just want to understand the promise better before you book, call (980) 447-2498. A real person picks up, any time of day. No automated systems, no callback queues – just a straight answer from someone who knows the work.
Written by Marcus Veale, Owner at Linden Air Duct Cleaning, part of the Threshold Group family, serving homeowners since 2004.